Orders are packed and dispatched from our NSW warehouse. Australia Post delivery times vary by location, but most parcels arrive within 2–5 business days after dispatch. During peak periods, it can take a little longer — we’ll always email you tracking as soon as it’s on the way.
For more details, check out our full shipping policy.
Yes. Once your order is dispatched, you’ll receive an email with tracking details so you can follow it every step of the way.
You can also log into your customer account at any time to view your order history and tracking information. And if you can’t find the email, just reach out — we’re happy to help.
We aim to fulfil orders within 24–48 business hours (excluding Saturdays, Sundays and public holidays). If you need to make a change or cancel your order, please contact us as soon as possible with your order number.
The best way to reach us is by emailing us, and we’ll do our best to help. If your order has already been packed or dispatched, we may not be able to make changes — but we’ll always let you know what’s possible.
If your order arrived incorrect or damaged, please contact us within 30 days of delivery so we can sort it out quickly.
Before you throw anything away, please don’t discard the item or packaging. Email customerservice@haircaresuperstore.com.au with:
- Your order number
- Clear photos of the products received
- Photos of the inner and outer packaging
- A photo of the shipping label
We’ll review it and come back to you with the next steps ASAP.
For other questions regarding returns and refunds, click here.
Start with your main concern (scalp, damage, dryness, frizz, colour care, sensitivity) and build your routine in the right order — because healthy hair isn’t about doing more, it’s about doing things in the right sequence.
A simple way to prioritise is: scalp → damage → hydration → smoothness → colour → sensitivities. That gives you a solid foundation first, then you layer in what your hair needs next.
If you’d like a step-by-step guide, our Haircare Hub post “Tailoring Your Hair Routine: What to Fix First” breaks this down in a super practical way.
Want us to help? Fill out our Hair Product Recommendations form and our mane support crew will match you with the right products and routine.
Our salon is currently closed, but we have some exciting news!
We’ve secured a unit in an industrial area on Annangrove Road, Rouse Hill NSW, which is being fitted out to include both our new salon and warehouse. It’s currently under construction, and we’re hoping to open mid-year.
In the meantime, our online store is open as usual, and our team is always here to help with product recommendations and haircare advice.
Yes - our products are 100% genuine and sourced through trusted suppliers and distributors. We only stock brands we trust and would happily use ourselves.
Our range includes salon-quality haircare chosen for performance, ingredients, and real-world results — not hype. That means what you’re buying is the same professional standard you’d expect from a salon, with the convenience of shopping online.
If you’re trying to buy a specific combo and can’t see it on the site, let us know — we can almost always create it for you as long as the products are within the same brand.
Just email us at customerservice@haircaresuperstore.com.au with the products and sizes you want, and we’ll set it up as a simple one-click bundle so it’s easier to purchase.
Please note: bundle discounts don’t apply to our larger sizes, but we’re still happy to create the bundle for convenience shopping.
Yep! If you’ve changed your mind, you can request a return within 120 days — as long as it’s unused and in the original packaging. Just a heads-up: return postage is on you, and a 10% restocking fee may apply.
If something turns up damaged or not what you ordered, email us within 30 days with your order number and a few clear photos, and we’ll get it sorted.
Because of hygiene and safety, we can’t take change-of-mind returns on things like opened products, electrical tools, brushes, accessories, towels, aerosols, clearance items or gift cards — but if something’s faulty, your Aussie consumer rights still apply.
For the full details, here is our Refund and Return Policy.
Large flat white, no sugar, full cream milk and usually half-finished. Just like our hair routine on a busy morning!
If you need help with anything (hair-related or otherwise), email your mane support crew at customerservice@haircaresuperstore.com.au — we’re always happy to help.
And if you’d like to know more about who we are (and why we care so much), pop over to our About Us page.